Support users by managing your support queue and providing timely, clear communication via support tickets, forum interactions, or direct engagement with our Enterprise customers. Troubleshoot and resolve issues, identifying bugs or technical problems and delivering solutions where possible. As needed, escalate complex issues to the Internal teams.
Job listings
Serve as a customer focused leader to implement products and solutions that require a higher level of technical knowledge for new and existing clients. You will lead and manage multiple Granicus technical product implementations, advocate for best practices, and maintain project plans.
Costa Rica
0w PTO
The Financial Application Specialist provides technical consultative Application Support for Elite’s 3E product. The role requires assisting customers to effectively utilize Elite 3E software to meet their firm’s business objectives. The role involves a non-call center type of project-based environment and may involve cross training or involvement in other product offerings over time.